Refund and cancellation policy

This policy explains when you can cancel Miadi and what happens to money you have paid. It is part of our Terms of Service.

Try it free first

Every business starts with a 7-day free trial with every feature switched on. No card or M-Pesa payment is needed to start. Please use the trial to check that Miadi works for your business before you pay.

Payments are not refundable

• Plans: once you have paid for a plan (1, 3 or 12 months), the payment is not refundable, including for days or months you do not use.
• Top-ups: extra conversations, reminders and queue check-ins are not refundable. They add to the current calendar month only, and any you do not use by the end of that month expire.
• Changing plan does not give money back: your remaining paid days are converted to time on the new plan at its price.

Cancel anytime

• Nothing is taken from your card or M-Pesa automatically. You only pay when you choose to, so there is no renewal to stop.
• To cancel, go to Billing in your dashboard and tap Cancel my plan, or email us at hello@miadi.care.
• Your assistant keeps working until the end of the time you have already paid for, then pauses. While time remains you can resume at no cost.
• If you simply do not pay again, your assistant keeps working for 7 more days after your paid time ends, then pauses. Patients who write then get a short message asking them to call you.

Mistakes we will put right

This is not a refund of a plan you chose, but the correction of an error. We will return the money if:

• you were charged twice for the same payment, or
• you were charged but the payment could not be added to your account, or
• we close your account when you have not broken our Terms of Service, or stop the service altogether. In that case we return the unused part of the time you paid for.

Write to hello@miadi.care with the payment reference from your receipt within 30 days. Corrections are paid back to the card or M-Pesa number you paid with, through our payment provider, usually within 10 working days of our confirming the error.

Your rights under the law

Nothing in this policy takes away any right you have under Kenyan law, or the law of your country, that cannot be excluded by agreement.

Questions

Email hello@miadi.care. A person reads every message.