Questions owners ask

Miadi (Swahili for "appointments") is a 24/7 AI front desk on WhatsApp for clinics, hospitals, labs and pharmacies. It answers patients in their own language, books appointments into your calendar, sends reminders, and passes anything medical or unclear to your team. It works for businesses in most countries, except mainland China and the United States, on the WhatsApp your patients already use.

Yes. Pharmacies use it to book pharmacist consultations, vaccinations and health checks, and to answer hours, delivery and prices they have set. Hospitals use it for outpatient bookings and common enquiries. For medicines, the assistant gives stock and prices only as written in your own price list, with when it was last checked; prescriptions and anything else go to your pharmacist or staff inbox.

No, it's built not to. When a patient describes a problem, it listens like a good receptionist: it asks a few short questions (what, where, since when, how bad), checks for danger signs, and sends your team a clear summary, which is also attached to their booking. Then it suggests the right service. It never says what the problem is or what to take: your doctor or pharmacist does. Anything that sounds urgent is sent to staff straight away and the patient is told to get emergency help.

It does not guess. Voice notes, images, medical questions, complaints, payment disputes and requests for a person are flagged in your staff inbox with a short note on why, your team is alerted, and the patient is told the team will reply. A detail you haven't added in Settings, such as a price or which insurers you accept, isn't made up either: the patient is told reception will confirm it at the visit, booking carries on, and the question waits in your inbox without an alert, so you can add the answer for next time. The assistant keeps answering their other questions, such as opening hours or booking. Once your team replies in the chat, the assistant stays quiet until you hand the chat back, or until 12 hours pass without a staff message.

No. They message your WhatsApp number as they already do. Reminders arrive in the same chat.

It answers in the language the patient writes in, in any country: English, Spanish, French, Arabic, Portuguese, Swahili, Hindi, Chinese and many more. Automatic messages, like emergency advice and queue updates, go out in English plus one language you choose when you sign up (you can change it in Settings). They are translated by AI and always sent with the English; ask us and we'll change any wording.

Yes. Every booking, whether made by the assistant or by your reception, appears in one shared calendar that your staff can edit, move or cancel at any time.

Only your team can open your chats, and each business sees only its own patients. Miadi's tools have no screen for reading them: we open a particular chat only if you ask us to help with it, or if we must to keep the service safe or working, and then we tell you. Messages pass through WhatsApp, Twilio and the AI to be answered (the AI provider doesn't use them to train its models), and are kept in our database so your team can read them. You are the data controller, and Miadi, a Kenyan company, is your data processor under Kenya's Data Protection Act, 2019, and similar laws where you work; owners can accept our data processing agreement in the dashboard. Details: miadi.care/patient-data.

To start, patients message Miadi's WhatsApp number through your own link or QR code, which carries your business's code, so every message reaches you and names your business. There is no Meta paperwork for you. When you're ready, you can move to your own number in Settings: Meta usually approves it within a few hours to a few days, and you stay live on Miadi's number meanwhile. Once connected, that number works only through Miadi, not in the WhatsApp app.

Each plan is one monthly price for your size of business, with WhatsApp messaging included: no setup fee, no per-booking charges and no long contract. No card is needed to start, and the free trial lasts 14 days or 100 credits, whichever comes first.

To keep going, choose a plan in Billing. Nothing is charged automatically: if it isn't for you, simply don't pay, or cancel anytime in Billing. Without a plan the assistant pauses: patients who write get a short message with your phone number, and their chats wait in your inbox. Paying switches it straight back on. Payments already made are not refundable (see our refund policy).

Not yet. The first version comes with its own shared calendar so everything stays in one place. Integrations are built when paying clinics ask for them.