For clinics, hospitals, labs and pharmacies · Launching in Nairobi
The WhatsApp front desk you set up yourself.
Miadi answers patients day and night, books appointments and orders, and sends reminders so fewer patients miss them. Fill in your hours, services and FAQs: no developers, no Meta paperwork, messaging included.
- No card needed
- No app for patients
One simple price
Messaging is already in your plan
Patient chats and reminders come with every plan, every month. No WhatsApp bill and no dollar message fees on top.
- 90 to 675 patient chats a month
- 150 to 1200 reminders a month
- WhatsApp fees included
Top up only if you go over.
Not sure yet? Get a free missed-call audit first.
The problem
The revenue you lose is quiet. You can count it.
Four leaks that every busy clinic recognises, and that a front desk working around the clock helps close.
Calls go unanswered
During busy hours and after closing, nobody picks up. People who can't get through tend to try the next clinic or pharmacy on their list.
Paid slots sit empty
A patient who forgets is an hour of chair, room or pharmacist time you can't sell twice. Most only find out when the slot is already empty.
Walk-ins wait for hours
Patients queue all morning, or are told to come back tomorrow. Let them book a time on WhatsApp instead, and with Hospital Plus, wait at home and come in when it's nearly their turn.
Reception repeats itself
Opening hours, prices, directions, delivery. The same five questions, all day, taking time away from the people in front of you.
How it works
A message in, a booking out
Patients use the WhatsApp they already have. Your team sees every booking in one calendar.
A patient messages your WhatsApp
Day or night. They ask for a time, a price or directions, in their own language. No app to install.
Miadi books it for you
It offers only the times you actually have free, collects the name, and confirms. Your team sees it in the calendar instantly.
Reminders bring them back
A reminder 24 hours before and again 2 hours before. Patients can confirm, reschedule or cancel with one reply.
Watch · 90 seconds
From a WhatsApp message to a patient in the chair
Booking, booking card, clinic calendar, reminders, the hospital WhatsApp queue and setting it up yourself. Illustration with made-up patients and businesses.
Read the transcript
Every day, patients try to reach your clinic. Calls go unanswered. Walk-ins wait for hours. And every patient you miss goes somewhere else. Meet Miadi. Your front desk on WhatsApp, open 24/7. A patient messages you, any time, in their own language. Miadi offers only the times you really have free, and books it in seconds. Then it sends a booking card to show at reception. The booking lands in your calendar instantly. Type the reference, and it opens. Reminders go out a day before, and two hours before, so fewer patients miss them. Anything it can't answer goes straight to your team. And it never gives medical advice. Running a busy hospital? There's the WhatsApp queue. Patients scan a poster, choose a department, and get a number and a waiting time. If the doctor isn't in yet, they're told when to expect them. When the doctor arrives, everyone waiting gets a message. Reception taps Call next, and patients come in when it's nearly their turn, instead of crowding the waiting room. Less crowding for your staff. Shorter waits for your patients. And you set it up yourself, in minutes. Add your hours, services and FAQs, and you're ready. No developers, no paperwork, and messaging is included. Miadi. Never lose a patient to a missed call, or a long queue. Start your free trial today.
Real conversations
See it in action
Three short videos, about 25 seconds each. Turn the sound on, or switch on captions with the CC button.
A message at 9 pm
A patient asks about opening hours and books an appointment after the clinic has closed. It appears on the calendar.
Read the transcript
9 pm. Your clinic is closed, but a patient needs you. They message you on WhatsApp. Miadi replies in seconds, with your opening hours. They ask for a slot, and Miadi books it. It's on your calendar before you're back. No missed patients, day or night. Set it up in minutes. Start your free trial.
A medical question
The assistant gives no medical advice. The question is flagged for your team, who reply after opening. It keeps answering everything else.
Read the transcript
A patient asks a medical question after hours. Miadi never gives medical advice. It tells them your team will reply when you open. Your team finds it flagged in the inbox, ready to answer. Meanwhile, Miadi keeps booking and answering everything else. Safe for patients. Easy on your team. Set it up in minutes. Start your free trial.
A pharmacy price check
Customers get the listed price, stock status and when it was last checked. The owner keeps the list up to date in a few taps.
Read the transcript
Do you have Panadol? How much? Eleven pm, and your pharmacy is closed. Miadi answers from your price list, with the price and whether it's in stock. Keeping it current takes a few taps. Mark stock in or out, or confirm today's prices in one tap. Your price list answers customers while you sleep. Set it up in minutes. Start your free trial.
These are illustrated examples with made-up patients and items. Real replies follow the hours, prices and rules each business sets, and the assistant asks for a service and a name before it books.
Who it's for
Made for the whole health sector
Any health business that gets patients or customers on WhatsApp and phones, and has a diary or a front counter to protect.
Private clinics and dentists
Check-ups, cleanings, follow-ups. The assistant books real free slots and reminds patients at 24 hours and 2 hours.
Hospitals and outpatient departments
Take the repetitive booking and enquiry traffic off reception: clinic days, hours, fees and directions, with a person one tap away.
Labs and diagnostic centres
Test appointments, opening hours, preparation instructions you have written yourself, and where to collect results.
Physiotherapy, eye, skin and other specialists
Recurring sessions are easy to forget. Reminders and one-reply rescheduling keep the diary full.
Pharmacies
Book pharmacist consultations, vaccinations and health checks. Answer hours, delivery areas and prices you have set. Stock, prescription and medicine questions go straight to your pharmacist, never answered by the assistant.
Groups and chains
Several branches, one way of answering patients. Multi-branch tools are on the roadmap, and built when you ask.
What you get
Five things, done properly
We ship the essentials first and add more only when clinics that pay us ask for it.
WhatsApp booking assistant
Answers instantly, offers real free slots, books, reschedules and cancels. The channel your patients already use.
Reminders at 24h and 2h
Automatic reminders in the same chat. The simplest way to cut no-shows, and the easiest one to measure.
Shared staff calendar
One calendar for the whole team. See, add, move or cancel any booking, whoever made it.
Answers the usual questions
Hours, prices, location, delivery areas and your own FAQs, taken from the details you set. It never invents an answer.
Human handover
A question it can't answer is flagged in your staff inbox with the reason, and the patient is told when your team will reply. The assistant keeps helping with everything else, day and night, and steps back only while your team is replying.
Safe by design
No medical or medicine advice. Possible emergencies go to staff immediately. Each business sees only its own patients.
What it will never do
Give medical or dental advice, advise on medicines (doses, substitutes, interactions), say a medicine is in stock or guess a price you haven't set, or book a time you don't have free. If someone describes something urgent, it tells them to call emergency services and alerts your team at once.
Why Miadi
Why not a general WhatsApp tool?
They are built for shops and marketing teams. Miadi is built for the front desk of a health business, and you set it up yourself.
General WhatsApp tools: Apply for your own WhatsApp Business API and pass Meta business verification: days or weeks of paperwork.
Miadi: Go live on Miadi's WhatsApp number. No paperwork for you.
General WhatsApp tools: Build chatbot flows yourself, or pay someone to build them.
Miadi: Ready for health businesses: booking, reminders, your FAQs and handover to your team.
General WhatsApp tools: A monthly fee, then WhatsApp message fees on top, often in dollars.
Miadi: Messaging included in one price, from $79 a month.
General WhatsApp tools: Made for shops, marketing blasts and sales teams.
Miadi: Made for clinics, hospitals, labs and pharmacies: no medical advice, emergencies straight to staff.
No card needed. Set it up yourself, cancel anytime.
Your numbers
What is one recovered appointment a week worth?
Put in your own numbers. The sale should be easy to justify, or it isn't a good fit.
Your clinic's numbers
Busy hours + after closing
Be conservative
Be conservative
This is arithmetic on the numbers you enter, not a promise. The free missed-call audit replaces these guesses with your clinic's real count.
Estimated extra visits each month
17.3
Estimated revenue recovered each month
USD 468
- Standard plan
- USD 253
- Left over after the subscription
- USD 215
The Standard plan is covered by about 10 visits a month at your visit value.
Pricing
Pick the plan that fits your size
Every plan has the same features. They differ in how many chairs or rooms you run and how many patient conversations and reminders are included each month. No per-booking charges, no long contract. Start with a 7-day free trial, no card.
Prices in US dollars.
What will you pay?
Best fit
Starter: $97 a month
- Starter plan: $97
- About 87 conversations a month: 90 included
- About 130 reminders: 150 included
Next option: Standard at $253 a month.
That's everything. WhatsApp costs are included, staff accounts are unlimited, and there are no setup or per-message fees.
PharmacyFor pharmacies
$79a month
Pharmacies: consultations, vaccinations and health checks
- WhatsApp booking assistant, 24/7
- Reminders at 24h and 2h
- Shared staff calendar
- FAQ answers from your own details
- Human handover inbox
- Replies in the patient's language
- 90 patient conversations a month
- 150 reminders a month
- Unlimited bookings
- Up to 3 counters or rooms at a time
- Questions about stock and prescriptions go to your pharmacist
- Delivery fees by area, and orders sent to your own online shop
Starter
$97a month
Small clinics, labs, physios and specialists
- WhatsApp booking assistant, 24/7
- Reminders at 24h and 2h
- Shared staff calendar
- FAQ answers from your own details
- Human handover inbox
- Replies in the patient's language
- 90 patient conversations a month
- 150 reminders a month
- Unlimited bookings
- Up to 2 chairs or rooms at a time
Standard
$253a month
Busy clinics and dental practices
- WhatsApp booking assistant, 24/7
- Reminders at 24h and 2h
- Shared staff calendar
- FAQ answers from your own details
- Human handover inbox
- Replies in the patient's language
- 285 patient conversations a month
- 450 reminders a month
- Unlimited bookings
- Up to 10 chairs or rooms at a time
- Priority setup help
Hospital
$581a month
Hospitals, large clinics and multi-department practices
- WhatsApp booking assistant, 24/7
- Reminders at 24h and 2h
- Shared staff calendar
- FAQ answers from your own details
- Human handover inbox
- Replies in the patient's language
- 675 patient conversations a month
- 1200 reminders a month
- Unlimited bookings
- Up to 50 chairs, rooms or counters at a time
- Priority setup help
Hospital Plus
$873a month
Busy hospitals and outpatient departments with walk-in queues
Walk-ins wait at home, not in your waiting room. Extra queue check-ins $0.24 each.
- WhatsApp booking assistant, 24/7
- Reminders at 24h and 2h
- Shared staff calendar
- FAQ answers from your own details
- Human handover inbox
- Replies in the patient's language
- 675 patient conversations a month
- 1200 reminders a month
- Unlimited bookings
- WhatsApp queue for walk-ins: patients wait at home and get a message when it's nearly their turn
- 1,500 queue check-ins a month
- Queue screen for reception with Call next
Enterprise
Let's talk
Established organisations larger than our plans, or that want something customised
- Hospital groups, chains and NGOs with many branches
- More than 50 chairs, rooms or counters
- Higher message volumes at an agreed price
- Custom setup: your own workflows, integrations or reports
- A named contact and onboarding for your team
What's next
On the roadmap
Built when paying clinics ask for them, in the order they ask.
Next
- AI voice agent for phone calls
- Waitlist auto-fill for cancellations
- M-Pesa and card deposits at booking
- Monthly ROI report for the owner
Later
- Multi-branch dashboard for clinic and pharmacy groups
- Pharmacy tools: refill reminders and stock-request flows
- Patient-approved prescription sharing with a pharmacy of their choice (only after legal review)
FAQ
Questions owners ask
Straight answers on medical safety, languages, your data and what happens if you're not happy.
Still unsure? Ask us on WhatsApp.
Does it work for pharmacies and hospitals, not just clinics?
Yes. Pharmacies use it to book pharmacist consultations, vaccinations and health checks, and to answer hours, delivery and prices they have set. Hospitals use it for outpatient bookings and common enquiries. Questions about stock, prescriptions or medicines are never answered by the assistant: they go to your pharmacist or staff inbox.
Does it give medical advice?
Never. When a patient describes a problem, it listens like a good receptionist: it asks a few short questions (what, where, since when, how bad), checks for danger signs, and sends your team a clear summary, which is also attached to their booking. Then it suggests the right service. It never says what the problem is or what to take: your doctor or pharmacist does. Anything that sounds urgent is sent to staff straight away and the patient is told to get emergency help.
What if it doesn't understand a patient?
It does not guess. Unclear messages, voice notes, images, complaints and payment questions are flagged in your staff inbox with a short note on why, and the patient is told the team will reply. The assistant keeps answering their other questions, such as opening hours or booking. Once your team replies in the chat, the assistant stays quiet until you hand the chat back, or until 12 hours pass without a staff message.
Do my patients need to install anything?
No. They message your WhatsApp number as they already do. Reminders arrive in the same chat.
Which languages does it speak?
It answers in the language the patient writes in: English and Swahili, and the main languages where we work, such as French, Amharic and Kinyarwanda. Fixed notices, like emergency advice, use a local language only after a native speaker has checked the wording; until then they are in English.
Can I see and edit every booking?
Yes. Every booking, whether made by the assistant or by your reception, appears in one shared calendar that your staff can edit, move or cancel at any time.
How is patient data protected?
Each business can only see its own patients. Data is encrypted in transit and at rest by our hosting provider, access requires a staff login, and we are designed around Kenya's Data Protection Act. See our privacy page for details.
Does it connect to my existing calendar or software?
Not yet. The first version comes with its own shared calendar so everything stays in one place. Integrations are built when paying clinics ask for them.
What happens if I'm not happy?
Try everything free for 7 days first, with no card needed. There is no long contract and nothing is charged automatically: if it isn't for you, simply don't pay again, or cancel anytime in Billing. Payments already made are not refundable (see our refund policy).
Try it on your own business, free.
Set it up yourself in minutes, free for 7 days, no card. Or ask for our free missed-call audit: we count your missed calls and no-shows for a week, and tell you honestly if the number is small.