Guide for clinic owners
WhatsApp booking for dental clinics
Dental patients often message before they call: to ask about a price, a toothache, or a time after work. A dental clinic that answers well on WhatsApp can fill its chairs more easily.
Here is how to set up WhatsApp booking for a dental practice, from a one-chair clinic to a practice with several dentists.
Give each service the time it really takes
A check-up, a cleaning, a filling, an extraction and a root canal treatment all take different amounts of time. Book each one for its real length, so the diary never overfills and patients don't wait.
- List your common services with a length for each one.
- Add a little time after long treatments for cleaning the room.
- Keep new patients on a slightly longer first visit.
Book by chair, not only by dentist
If you have two chairs, you can see two patients at the same time. Plan bookings around the chairs you have, so a free chair isn't left empty while patients are told "we're full".
Be clear about prices
Price is often the first question. Give a price or a "from" price for your common services, and say that the final price is confirmed after the dentist has seen the patient.
If you accept insurance, say which kinds, so patients can check before they come.
Make room for toothache
Patients in pain want to be seen soon. Agree with your dentists which problems should be seen the same day, keep a few times free for them, and tell the front desk.
For emergencies outside your hours, say in your away message where the patient should go instead.
Confirm and remind
Confirm every booking in writing with the day, the time, the dentist, a map pin and how to change it. A reminder the day before and again a few hours before helps patients come, or tell you early that they can't.
Look after nervous patients and children
Some patients are anxious about the dentist. Let them ask questions in the chat first, offer a quieter time of day, and note it in the booking so the team knows.
For children, offer times after school and ask the parent to come along.
Bring patients back for check-ups
The dentist decides when each patient should come back, for example in six months. Write the date down at the end of the visit and remind patients who agreed to hear from you. Our guide on check-up reminders shows how.
For your clinic
How Miadi helps
Miadi is an AI receptionist on your clinic's WhatsApp. For a dental practice it does the booking work for you:
- It replies to every WhatsApp message in seconds, day and night, in the patient's language.
- It offers only the times you really have free, and books them into a calendar your team shares.
- It sends reminders 24 hours and 2 hours before each visit, in the same chat.
- Medical questions go to your team. It never gives medical advice.
- Each service can have its own length and price, so long treatments get the time they need.
- You set how many chairs you have, and it books up to that many patients at the same time.